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Blue Oak Leaf Co.

Terms and Conditions

These Terms and Conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the Terms and Conditions set out below.

The term “Blue Oak Leaf Limited” or “us” or “we” refers to the owners of the website whose registered office is Newhaven Enterprise Centre, Denton Island, Newhaven, East Sussex, BN9 9B. Our company registered number is 13637945. The term “you” refers to the user or viewer of our website.

Before placing an order, if you have any questions relating to these Terms and Conditions, please contact our customer service representatives by email at customerservice@blueoakleaf.com or call us between 9.00am -4.30pm Monday-Friday.

We request that you read through these Terms and Conditions carefully before using this website and also read all details regarding our privacy policy.

Our Rights

We reserve the right to modify or withdraw, temporarily or permanently this website or any part with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or change the conditions from time to time. Continued use of the website or any part following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed.

We reserve the right to accept, refuse or limit your order for any reason including the unavailability of a product, errors in price and product descriptions posted on the website.

Privacy

Your privacy is important to us, so we only use the information you provide about yourself when using this website to assist us in improving our service to you. We do not share this information with any third party. We fully comply with UK DATA PROTECTION AND CONSUMER LEGISLATION.

Data Protection

To comply with the Data Protection Act 2018 (UK’s implementation of the General Data Protection Regulation (GDPR)) we are required to inform you that any personal information you provide to us and any user information from which we can identify you is held on our computing system for the sole purpose of processing your order.

We use your information only for the following purposes:

  • Processing your orders;
  • for statistical or survey purposes to improve this website and its services to you:
  • if you consent we will keep you up to date with news and offers that may be of interest to you.
  • to administer this website.
  • You agree that you do not object to us contacting you for any of these purposes whether by telephone, email or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the PRIVACY AND ELECTRONIC COMMUNICATIONS REGULATIONS 2011

 

Please let us know if you object to us keeping this information by contacting our customer services department by email at customerservice@blueoakleaf.com and we will unsubscribe you at any time.

Pricing/Payment

  • All prices quoted are inclusive of VAT and do not include delivery.
  • Full payment must be made before any product is despatched.  All payments taken online are taken in a secure environment.
  • All items require 100% payment at the time of ordering.
  • Accepted payment methods can be seen at checkout.

Ordering/Lead times

All orders placed on this website will be subject to the acceptance in accordance with these Terms and Conditions. All orders are subject to availability.

Upon placing an order, all purchasers will be given an estimated lead time for delivery.

We cannot be held responsible for unforeseen delays in the arrival of goods. We will however do our best to solve any problems these delays might cause. This estimation shall be in no form binding upon Blue Oak Leaf Limited and shall at no point be a condition of any contractual obligation with purchasers.

Made to order products

If an item states a lead time next to its availability, this means we do not hold stock of this item and it will specifically be made to fulfil your order.

If goods have been made for you i.e not in stock, then the order is exempt from the cancellation provision under the Consumer Protection (Distance Selling) Regulations 2000. A cancellation fee of 20% is applicable to all made-to-order/made-to–measure products. In respect of these products our usual refund policy does not apply, and products cannot be returned or exchanged.

A made-to-order product is an item which is not currently in stock. It is manufactured specifically for you based on your order. None of the above affect your statutory rights when goods are faulty, or not as described.

On placing your order we will send you an acknowledgement of order email indicating that Blue Oak Leaf Limited has received your order, the items ordered, payment total and that we are checking availability of stock. Please note this email is not an order confirmation or acceptance. Quantity and description of your order will be the same as set out in the ‘acknowledgement of order’ email.

Acceptance of your order takes place on despatch. We will inform you once your items have been despatched. We reserve the right to refuse delivery to any individual or Company.

We reserve the right to discontinue products.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered is unavailable.
  • Our inability to obtain authorisation for your payment.
  • The identification of a pricing or product description error on the site.
  • You not meeting the eligibility to order criteria as set out in the Terms and Conditions.

Updating Account Information

It is your responsibility to inform us of any changes to your contact details or delivery addresses. We will not be held responsible for any failed deliveries due to incorrect information being provided.

Delivery Terms

All items are shipped direct from our supplier’s warehouse. 

Upon placing an order, all purchasers will be given an estimated lead time for delivery.

We aim to dispatch your orders within 2 working days subject to stock.

If for any reason the item (s) are out of stock you will be notified as soon as possible and given an estimated delivery date for your order. If you wish to cancel your order for a full refund you can do this up until the order is dispatched.

We deliver to UK Mainland, Northern Ireland, Jersey, Guernsey, Isle of Man, Shetland and Western Isles/Outer Hebrides. There may be a surcharge outside of UK Mainland

Cancellation & Returns Policy

If for any reason you need to cancel your order with Blue Oak Leaf Limited, you will need to contact us as soon as possible.

If the product has already been dispatched, you will need to make arrangements to return the item(s).

Products must be returned as they were delivered, boxed and sufficiently protected, and in the same condition that they were received.

Return authorisation, whether it be through faulty/damaged goods or change of mind (not through transport breakage), has to be obtained within 14 days from the date of receipt.

Half of the box or partial products cannot be returned. If one item is damaged in the box, entire box needs to be returned.  If any of the goods have been used, or are not available for collection, in certain circumstances Blue Oak Leaf Limited will not be able to replace them.

All product returns must be accompanied with a correctly completely returns form. Items received with no returns form enclosed cannot be processed and / or refunded. A form will be emailed to you on acceptance of return.

Please do not send any returns back to us without prior approval.

We will refund the cost of the product, but a postage and packaging must be paid by the purchaser of the product.  

We are not able to accept returns on personal products, such as menstrual products, make-up or any other personal products due to health and safety and hygiene reasons.

Please Note: Some of our products are handmade to order, so the images on the website may not be the exact images shown on the website.

Product descriptions

Every effort is made to ensure that the products you view online correspond as closely as possible to the actual product. Due to the nature and style of our furniture and handcrafted production slight variations can occur.  Any indentations, filings, patch work, block work are part and parcel of the wood the products are made from.  No responsibility can be accepted for these variations. Please also note to that computer browsers may present colours slightly differently.

Online Promotions

Only one promotional code/voucher code may be used per each online transaction. The promotional code/voucher has no cash value and cannot be redeemed for cash or benefits in kind such as gift vouchers. All promotional codes/voucher codes exclude already discounted items unless otherwise stated.

EARTHLOVE

Valid for orders over £25, cannot be combined with other coupons.

We will also email you this code shortly.

Get £5 off
coupon code

Valid for all purchased over £25

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